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Faxed orders are considered originals and will be processed as such. Due to rough transmissions, faxed orders or changes to orders may be difficult to read.
We are not responsible for any copy misinterpreted when received by fax. Providing confirmation of this information by e‑mail to Customer Service is recommended to prevent interpretation of copy error.
Call factory for quote.
Please call factory for price information. All co‑ops must be factory authorized to insure proper billing. Co‑ops must be established and verified before first order is submitted. Purchase order must indicate co‑op program and co-op quote number when submitted. If not, standard catalog charge will apply. Coupons or discounts cannot be applied to co-op orders. Co‑ops not to exceed maximum catalog quantities.
*Production time begins after receipt of complete purchase order and artwork.
Please submit original art files to Customer Service. If revised art is sent, it is the customer’s responsibility to advise customer service of the new art. Changes to previously sent art must be sent to Customer Service to ensure use of new art. An art resubmission fee of 10.00(x) will apply.
We accept electronic artwork on CD, DVD and e-mail (file size permitting). We have an FTP site available, please call for log-in details. Include a hard copy or PDF of artwork with order.
Microsoft electronic files generally are not acceptable as output for print production. However, black-and-white files can be output from a high‑quality laser printer and then used as camera-ready artwork.
Camera‑ready art is artwork that can be scanned without further preparation or changes. Halftones (screens) will not photograph well and should be avoided. We will accept camera-ready artwork that is already separated or that includes black line work (or key lines) to separate each color. “Camera‑ready” art should be clean, black, and crisp on a smooth white background that requires little or no touch-up. (Original art or PMT's are best.) Artwork must be submitted 1/4 of the finished printed size (for large prints) or large enough to fit on 8.5″ x 11″page size. Please avoid submitting artwork that must be enlarged more than 400%. If appropriate quality or size specifications are not met, an art charge will apply. This will be determined once artwork is received.
Drawings, letterhead, photocopies, business cards, faxes, and low resolution laser printed artwork that is not 1200 dpi are not considered camera‑ready artwork. (Recommendation: Black‑and‑white 1200 dpi laser prints at 200% larger than actual size to be imprinted).
Hard copies are not required on every order; however on the hard copies we receive Factory will review but will not proof against electronic art sent. We offer several types of proofs that can be done if needed (additional charges may apply).
If art requirements are not met, art time will be billed at $40.00 (X) per hour. Factory WILL NOT be responsible for charges due to “clean‑up” or “rework” deemed necessary to meet production standards.
We will typeset up to 3 lines for FREE. All other typesetting (including copy changes) will be billed as needed at $40.00 (X) per hour. The typestyle must be indicated, or it will be left to the discretion of the typesetter. Charges less than $40.00 will be processed without notification.
Halftones are only available on four color process printing. Contact Customer Service for more information.
All RGB colors must be converted to CMYK for four-color process production.
Artwork will remain on file for 1 year. You must resubmit art after that time.
See individual items.
Online proofs are no charge. E-mail or fax proofs requested to be sent outside of our online system will incur a $10.00 (X) charge.
First Column Pricing plus appropriate set up charge for that production method.
There will be a minimum $40.00 (X) charge if an order is cancelled. Customer will be required to pay for all work completed at the time of the cancellation or change. Our goal is to provide the fastest service possible. Due to the speed of our order fulfillment, charges for changes or cancellations apply once the order is received. Changes may delay production and shipping.
Cancelled orders are subject to a minimum 20% restocking fee.
When new artwork is submitted a $10.00 (X) charge will be applied.
*Changes to previously sent art must be sent to Customer Service to ensure use of new art.
Please note “STOCK colors” on your P.O. to avoid a PMS color match/mix charge. If a non-stock color or PMS number is listed, the requested color will be used and a PMS charge will apply. PMS/Color matches are not guaranteed due to materials printed on. We will use the ink color requested and match as close as possible.
Due to variations in monitor displays the colors shown are not exact representations of the colors used for print.
If a non-stock color or PMS number is listed on P.O., the requested color will be used and a PMS charge will apply. Color matches are not guaranteed due to variations in inks and raw materials. We will use the ink color requested and match as close as possible.
For PMS color matches we recommend that a product proof be produced to ensure colors are correct. (Metallic and fluorescent colors are not available with digitally printed four-color process imprint.) $18.75(G) per color.
In most cases, a maximum of 2 colors per imprint location is suggested. For additional requested imprint colors, please contact Customer Service.
5-7 business days is the preferred production time for most items at catalog quantities. Some items may take additional time based on specifications of individual orders and imprint methods. Contact Factory for a detailed production schedule based on specific needs.
For orders requiring less than minimum standard production time, a rush charge may apply depending on production capacity. Contact the factory for production time confirmation and applicable charges.
Every effort will be made to ship the exact quantity ordered. We guarantee no short orders. However, we do reserve the right, in accordance with industry standards, to ship a maximum of 2% over the quantity ordered. The exact quantity shipped will be noted on your invoices and is the quantity that will be billed.
Items packaged bulk or as specified. Packaging is subject to change as necessary.
All shipments are F.O.B. Factory. Unless shipping methods or instructions are specified, we reserve the right to ship by the most beneficial means of transportation. Standard handling charges per box apply to all shipments, including 3rd party freight arrangements. Complete shipping instructions must accompany each order. Orders will be shipped directly to distributor if "Ship To Address" is NOT provided upon completion of order.
Due to variances in freight lines and charges, all freight estimates are estimates only. We are not responsible for final shipping charges.
Freight Carriers: Freight carriers charge us for address changes caused by incorrect information on purchase orders. Any fees we incur will be invoiced to customer after we are notified.
Collect, Residential, and Third Party Billing: Any charges refused by or unable to bill to account supplied will be invoiced to the customer.
Drop Shipments: Billed at $8.50 (G). Drop shipments include the following: different address same day, same address different dates (due within 30 days), or same address different methods.
Split Shipments: Billed at $8.50 (G) on different dates due within 30 days.
Palletizing Fee: Billed at $12.50 (G) per pallet.
C.O.D. Charge: Contact factory.
Foreign Shipments: Call factory for information and charges. All prices based on U.S. dollars and do not include tariffs, duties or brokerage fees.
Additional Charges: Additional charges billed to us by carriers due to changes in original shipping agreement will be invoiced to the customer. This includes, incorrect address charges, inside delivery charges or re‑consigned freight due to no fault of ours.
Net 30 days. All invoices not paid within terms will be assessed a late payment charge of 1 1/2% per month.
All returns must be authorized and accompanied by an RMA#. Any returned items must be packaged to prevent damage in shipment. Items damaged due to poor packaging on return shipment may not be credited. All returned merchandise will be inspected prior to any credit being issued. If no defect is found, merchandise will be returned to the customer at their expense.
Blank goods can be returned within 72 hours of delivery date. Please contact Customer Service for return authorization number. Returns will incur a $25.00 restocking fee plus all freight charges. Returns received without a prior return authorization will be denied.